Category: Service Updates

Protecting Your QuickSchools Account: What You Need to Know About Two-Factor Authentication (2FA)

Eruani Zainuddin3 Comments

Update (New Date: February 24, 2025)
The rollout date for mandatory Two-Factor Authentication (2FA) has been rescheduled from February 17 to February 24. This blog post has been updated to reflect the change. Please review the details below to ensure a smooth transition.

At QuickSchools, your security is our top priority. That’s why we’re rolling out Two-Factor Authentication (2FA)—an extra layer of protection to ensure that only you can access your account.

We understand that changes like this may bring up questions, so we’ve put together a helpful guide to walk you through the upcoming 2FA rollout:

Stay protected and up to date–learn more about 2FA today!

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Strengthening Security with Two-Factor Authentication (2FA): What School Admins Need to Know

Eruani Zainuddin4 Comments

Update (New Date: February 24, 2025)
The rollout date for mandatory Two-Factor Authentication (2FA) has been rescheduled from February 17 to February 24. This blog post has been updated to reflect the change. Please review the details below to ensure a smooth transition.

At QuickSchools, we’re committed to keeping your account secure. That’s why we’re enforcing Two-Factor Authentication (2FA)—an extra layer of protection to ensure that only authorized users can access your account.

To help you navigate this update, we’ve answered key questions about the upcoming 2FA rollout: 

Stay informed and secure–learn more about 2FA today!

Read More »

2024 Holiday Season: Updated Operating Hours

Eruani ZainuddinLeave a comment

Dear QuickSchools Community,

We’d like to send our heartfelt warm wishes to you and your family. We hope you’ll be enjoying the upcoming festivities with loved ones!

During this holiday season, our customer support hours will be scaled back as per usual.

From Dec 16th to Dec 23rd, our support service (i.e. Live Chat, phone support) will only be available from 08:00 AM to 08:00 PM US Eastern Standard Time (EST). We’ll be fully offline on Dec 24th and 25th in observance of Christmas. We’ll resume with limited service on Dec 26th at 8am EST.

In addition, our support service will be fully offline again on Dec 31st and Jan 1st in observance of New Year. We’ll resume our regular support hours (24-hr from Monday-Friday and 8am to midnight EST Saturday-Sunday) on Jan 2nd.

Please be aware that you may experience a delay in response time during the above period.

Dates

December 16 – 23

December 24

December 25 (Christmas Day)

December 26-30

December 31

January 1 (New Year)

Operating Hours (EST)

8:00 AM – 8:00 PM

OFFLINE

OFFLINE

8:00 AM – 8:00 PM

OFFLINE

OFFLINE

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Updated Operating Hours during the 2023 Holiday Season

Eruani ZainuddinLeave a comment

Dear QuickSchools Community,

We at QuickSchools would like to send our heartfelt warm wishes to you and your family. We hope you’ll be enjoying the upcoming festivities with loved ones!

During this holiday season, our customer support hours will be scaled back as per usual.

From Dec 16th to Dec 23rd, our support service (i.e. Live Chat, phone support) will only be available from 08:00 AM to 08:00 PM US Eastern Standard Time (EST). We’ll be fully offline on Dec 24th and 25th in observance of Christmas. We’ll resume with limited service on Dec 26th at 8am EST.

In addition, our support service will be fully offline again on Dec 31st and Jan 1st in observance of New Year. We’ll resume our regular support hours (24-hr Monday-Friday and 8am to midnight EST Saturday-Sunday) on Jan 2nd.

Please be aware that you may experience a delay in response time during the above period.

Dates

December 16 – 23

December 24

December 25 (Christmas Day)

December 26-30

December 31

January 1 (New Year)

Operating Hours (EST)

8:00 AM – 8:00 PM

OFFLINE

OFFLINE

8:00 AM – 8:00 PM

OFFLINE

OFFLINE

Read More »

Updated Operating Hours during the 2022 Holiday Season

Tamiya Eliah M. RunasLeave a comment

We wish to announce that our customer support hours will be reduced during the holiday period.

Starting Saturday Dec 17th, our support service (i.e. Live Chat, phone support) will only be available from 08:00 AM to 08:00 PM US Eastern Standard Time (EST). We’ll be fully offline starting at 4 pm EST on Saturday Dec 24th in observance of Christmas. We’ll resume with limited service on Monday Dec 26th at 8am EST.

In addition, our support service will be offline again starting at 4 pm EST on Saturday Dec 31st in observance of New Year. Our regular support hours (24-hr Monday-Friday and 8am to midnight EST Saturday-Sunday) will resume on Sunday Jan 2nd.

Dates

December 17 – 23

December 24

December 25 (Christmas Day)

December 26-30

December 31

January 1 (New Year)

Operating Hours (EST)

8:00 AM – 8:00 PM

8:00 AM – 4:00 PM

OFFLINE

8:00 AM – 8:00 PM

8:00 AM – 4:00 PM

OFFLINE

Read More »

Sign-In / Sign-Out App (2022)

Azroy Kandan1 Comment

The QuickSchools Sign-In/Sign-Out App has undergone quite a few improvements over the years. Schools are using this app to:

  • Track the exact date and time when students sign-in and sign-out of school
  • Allow students to sign themselves in
  • Allow parents to sign in their children
  • Track the total time a student is in the school (usually for billing or compliance purposes)

You can find this app on our app store:

Sign-In/Sign-Out App on the QuickSchools App Store
Sign-In/Sign-Out App on the QuickSchools App Store

We’d like to take this opportunity to discuss some recent improvements since our last review was from 2020, as well as a few potential improvements moving forward:

To find out more about existing features, please check out our previous post here:

Sign-In Sign-Out App Review

History Tab on the Student record

Teachers and staff can now view the sign-in/sign-out history for a student directly from the student tab. This makes it easier for users to review all data pertaining to a student in one location. 

View Sign-In/Out History from the Student record
View Sign-In/Out History from the Student record

NOTE: This is a welcome improvement because most apps require you to view information about the app from the app itself (and not from the student record).

Summary from Student Portal

This new feature is designed primarily for adult education. It allows students to track the amount of time they’ve completed at school, as a prerequisite for completing their course:

Read More »

Limited Live Chat Service during the 2021 Holiday Season

Eruani ZainuddinLeave a comment

We wish to announce that our customer support hours will be reduced during the holiday period. 

Starting Saturday Dec 18, our Live Chat service will only be available from 8 am to 8 pm US Eastern Standard Time (EST). We’ll be fully offline starting at 4 pm EST on Friday Dec 24 in observance of Christmas. We’ll resume with limited service on Sunday Dec 26 at 8 am EST.

Likewise, our Live Chat service will be offline again starting at 4 pm EST on Friday Dec 31 in observance of New Year. Our regular support hours (24-hr Monday-Friday and 8 am to midnight EST Saturday-Sunday) will resume on Sunday Jan 2. 

If you need assistance while we’re offline, please leave us a message and we’ll get back to you as soon as possible.

The entire QuickSchools staff would like to take this opportunity to wish you a joyous holiday season – and extend our thanks for an amazing 2021.