{"id":6323,"date":"2021-03-05T11:29:00","date_gmt":"2021-03-05T19:29:00","guid":{"rendered":"https:\/\/blog.quickschools.com\/?p=6323"},"modified":"2021-03-04T20:53:28","modified_gmt":"2021-03-05T04:53:28","slug":"net-promoter-score-nps","status":"publish","type":"post","link":"https:\/\/blog.quickschools.com\/2021\/03\/05\/net-promoter-score-nps\/","title":{"rendered":"Net Promoter Score (NPS)"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p class=\"wp-block-paragraph\">We recently posted a short survey for administrators in <a href=\"http:\/\/www.quickschools.com\">QuickSchools<\/a> in order to get a sense of how we&#8217;re doing, as well as to collect feedback on future improvements. The survey was simply to answer the question \u201c<strong><em>How likely are you to recommend QuickSchools to a friend or colleague?<\/em><\/strong>\u201d:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/EMAGuFTQ1rUufQufMc3h_M49EvayN2dAvDsP3SdvILgc-iq1OXAoC8EGkJI2DUnvY9jMJJ1Q1lsZYD3gcSXOl3UjrvwDObQ2xTpP_ZgMvYsdlOfT9kVoD7O3FlRX11nO-bRl9UvK\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This type of survey is typically called a <a href=\"https:\/\/en.wikipedia.org\/wiki\/Net_Promoter\">\u201cNet Promoter Score\u201d or NPS<\/a>. And in the Software-as-a-Service (SaaS) business, companies <a href=\"https:\/\/blog.growthscore.io\/what-are-the-best-nps-net-promoter-score-results-for-b2b-saas-companies-6ce0866509c2\">strive for a score above 40<\/a>. And it looks like we fared pretty well this time around:<\/p>\n\n\n\n<!--more-->\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/tJcChJu0pBloPd1X4jrvWRbdN2q5MokKjO7XThLsszoScKeOnIPGLGhsIdfTwJzUlf-pXvpLCz-2GXcxGx60AsLA1GTAxYg8WXpqFz84icpjPP4Uf5AwDVWV_tl9F_-QDYIeNVI0\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As you can see, we are not without faults (with 16 detractors). We will be following up with the feedback given in order to improve our score moving forward. We\u2019d like to take this opportunity to thank all the administrators who participated. We\u2019ll conduct a separate survey for teachers later this year, and we\u2019ll hopefully be able to run this survey yearly in order to gauge our progress over time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for participating in our Net Promoter Score (NPS) Survey for Administrator. 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